Support Engineer

Houston, TX

Full Time

Mid Level

Are you a tech-savvy problem solver who can turn any client issue into a piece of cake? Do you thrive in a fast-paced environment and love making clients happy? If you answered yes to these questions, then we want you to join our team as our Support Engineer!

Aldridge is seeking a skilled and enthusiastic Support Engineer to join our team. Aldridge has been providing IT resources since 1984. With an increasingly complex IT environment, we are searching for high aptitude professionals for our growing client base.

In this role, you would be responsible for some of our most dynamic customer issues. The successful candidate would assist with escalations from our Support Technicians by utilizing a broad range of IT Generalist experience.

Accountabilities:

Successfully research and identify solutions to software and hardware issues 
Diagnose and troubleshoot advanced technical issues, including but not limited to firewalls, switches, servers and cloud environments such as Azure, account setup, network configuration, application support, Active Directory management, etc. 
Communicate regularly with assigned clients to ensure service quality meets client expectations
Provide critical incident management and be the interface between clients and technical teams within the company during outages and other major events
Prioritize and manage several open issues at one time
Document and follow up with clients to ensure their IT systems are fully functional after troubleshooting
Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days

Qualifications:

3 - 5 years of successful Helpdesk/Desktop Support experience, preferably in MSP environment
Ability to work from home and travel to client sites
Advanced technical troubleshooting experience, recognizing and resolving issues in a number of IT environments 
Strong proficiency in end-customer communication skills, including phone, remote, and in-person meetings, with an ability to successfully probe and address concerns

Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are ideal

Benefits:

Competitive salary and incentive plan
Generous employer contribution for health benefits package
401k matching
4 weeks PTO per year, plus additional days for community service

Company swag upon onboarding (backpack and branded shirts)
Continuous training and avenues for professional development
FREE SNACKS AND BEVERAGES!

EOE/M/F/D/V

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Support Engineer

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